Compliance
Compliance, security and trust
Light Exchange operates procedures for customer identification, transaction monitoring and record keeping designed to meet applicable regulatory requirements.
Our framework
Four operating pillars
Customer identification
Customers are identified before transactions are processed, in line with applicable requirements for exchange and remittance services.
Transaction monitoring
Transactions are reviewed by trained staff, and unusual activity is escalated internally for further assessment.
Record keeping
Transaction and customer records are retained in accordance with applicable retention requirements.
Staff training
Branch and operations staff receive guidance on identification procedures, fraud indicators and escalation paths.
This page describes internal operating practices in general terms. It is not a legal statement of licensing status, and specific regulatory details should be confirmed with the company directly.
Fraud awareness
Protect yourself
- Light Exchange staff will never ask for your password, card PIN or a one-time code.
- Do not send money to someone you have not verified independently.
- Be cautious of unexpected requests for urgent payments, prizes or investment returns.
- Report suspicious contact through our official contact channels only.
Report a concern
If you believe you have been targeted by fraud, or you want to raise a service issue, submit a complaint and our team will review it.